Cancellation & Refund Policy

Masterbadge Cancellation and Refunds Policy

Masterbadge event organisers set their own refund policies. Before requesting a refund, first check the event registration forms to see if the event organiser set a refund policy. To request a refund, reach out to the organiser of your event by replying to your order confirmation email. They should respond within 1 week and when issued, refunds can take up to 14 business days to show on your account (21 business days outside Qatar).

TIP: Depending on the organiser’s event settings, you may be able to change the name on your order, transfer your registration to someone else or transfer to a different registration or event hosted by the same organiser.

Masterbadge lets organisers set their own refund policies, so in most cases you’ll want to check the policy first before reaching out to the organiser or masterbadge. The organiser can choose to list their refund policy within the event details, badge descriptions, order confirmation messages, and/or PDF registration or email confirmation.

You can contact the organiser by responding to your order confirmation email (or any other email from the event organiser).

You can also reach us to help you resolve your refund request. Masterbadge can’t guarantee the refund unless approved by the organiser, but we can help in making your request reach them and inform you of such a decision.

Please note that any refunds will be done only through the original mode of payment.